FREQUENTLY ASKED QUESTIONS

HOW DO I RECEIVE MY TICKET?

Tickets will be emailed to the email address provided at time of purchase. To ensure you receive your tickets, please add [email protected] to your email sender safelist.

We are being intentional in reducing our paper usage by now emailing tickets to eligible customers instead of mailing printed tickets. Please ensure to include your updated email address when purchasing online and over the phone in order to receive your tickets electronically. You will receive your tickets electronically within 5 days of your purchase. Thank you for joining us in our efforts to minimize our paper usage.

HOW ARE THE WINNERS NOTIFIED?

All winners will be notified in writing by MNP LLP as to what they have won and where to claim their prizes. Winners will be posted online at NBHospitalHomeLottery.com on November 12 or December 3, 2025, depending on when all tickets are sold.

CAN SOMEONE WHO LIVES OUTSIDE OF NEW BRUNSWICK OR OVERSEAS BUY A TICKET?

Tickets must be purchased within the province of New Brunswick. Tickets will not be mailed outside the province. This lottery is intended for residents of New Brunswick.  

WHAT HAPPENS IF I CANNOT PICK UP MY PRIZE IN PERSON?

Arrangements may be made to have a prize shipped to you freight collect. Arrangements may be made to have a prize shipped to you freight collect, or if someone other than yourself will be claiming the prize on your behalf, you must provide them with written and signed authorization along with your original prize-winning letter you received from MNP LLP. 

WHAT WOULD HAPPEN IF A “BAD” PAYMENT WAS MADE FOR A TICKET (I.E. NSF CHEQUE)?

Only tickets that have been paid for and/or have been verified as paid for are eligible to be entered for the respective draw(s). One week is allowed between our ticket sales cut-off and the date of the draws. This time period allows for all forms of payment to be verified and processed. If for any reason a payment is returned, the ticket will be deemed invalid if payment cannot be made prior to the draw.  

IF I WIN, IS MY TICKET STILL IN FOR OTHER DRAWS?

Yes, after each draw, including the Bonus Prize Draw and the Early Bird Prize Draw, the winner's name and ticket number is recorded and the ticket number remains eligible for all subsequent draws.  

IS MY TICKET PURCHASE TAX DEDUCTIBLE?

No. Prizes won are not taxable and therefore the ticket purchase can not be used as a tax deduction. 

DO I HAVE TO TAKE MY PRIZE AS IS OR CAN I JUST TAKE THE CASH?

Prizes must be accepted as awarded unless otherwise specified. Prizes are transferable.  

IF I WIN A HOUSE DO I HAVE TO LIVE IN IT OR CAN I SELL IT?

Once a home is awarded to a winner, they do not have to move in or live in it. Any prize can be sold if the winner wishes to do so. The title for a home may be registered in anyone’s name. 

ARE LOTTERY WINNINGS TAXABLE?

Lottery winnings are considered a windfall and not taxable in Canada. For further details regarding the sale of such goods, please seek professional counsel.  

HOW LONG DO I HAVE TO CLAIM MY PRIZE?

All prizes must be claimed within one year of the applicable draw date. After one year the prize will be used for further fundraising endeavors by the Saint John Regional Hospital Foundation.  

HOW OLD DO YOU HAVE TO BE TO PURCHASE A TICKET?

Purchasers must be at least 19 years of age and the name of a person under 19 years of age may not be written on the ticket. 

ARE THE PRIZES DONATED?

No. All prizes are purchased by the Foundations using the tender process. 

INQUIRIES REGARDING TICKET PURCHASE (I.E. I HAVE NOT RECEIVED MY OFFICIAL TICKET IN THE MAIL; THERE IS A SPELLING OR ADDRESS ERROR ON MY OFFICIAL TICKET; ETC.)

For inquiries regarding the status of tickets already purchased please forward the message to the professional services firm of MNP LLP to return the purchasers calls. Please allow 24 hours for online ticket applications to be processed. If you have requested a printed ticket, please allow 14 business days for ticket applications to be processed. If the purchaser wishes, they may call MNP LLP directly at 1-866-764-7087.

WHO IS NOT ELIGIBLE TO PURCHASE A TICKET?

The following including their spouse and any related or dependant person residing in the same household are prohibited from purchasing a ticket: Saint John Regional Hospital Foundation, Friends of The Moncton Hospital Foundation, CHU Dumont Foundation, and Chalmers Foundation employees, board members and the partners and employees of the professional services firm of MNP LLP.

WHAT DO YOU DO WITH MY PERSONAL INFORMATION THAT YOU COLLECT?

Personal information collected will be used to fulfill ticket orders, provide information on our future lotteries, contact prize winners and publicize the names of prize winners. The Saint John Regional Hospital Foundation, Friends of the Moncton Hospital Foundation, CHU Dumont Foundation and Chalmers Foundation do not sell, trade or lease your personal information. If you wish to be removed from our contact list, please call 1-866-992-1799. 

HOW DOES THE NEW CANADIAN ANTI-SPAM LEGISLATION AFFECT YOUR LOTTERIES?

The primary purpose for sending our Commercial Electronic Messages (CEM) is to raise funds for our charity. Under the CASL legislation charities are considered exempt when sending CEM’s for this purpose.  

HOW CAN I UNSUBSCRIBE FROM YOUR EMAIL LIST?

You have the option to unsubscribe at any time by calling 1-866-764-7087 or emailing [email protected].  

HOW IS PURCHASING A TICKET DIFFERENT THAN MAKING A DONATION?

Lotteries are a ticket purchase in a game of chance and under the Canada Revenue Agency (CRA) guidelines no tax receipt can be offered. In every facet of our business, we approach fundraising and lottery events in the same manner—to be as cost effective and as successful as we can possibly be in order to elevate health care for the people in the community we serve. 

If you would like to make a donation to the Saint John Regional Hospital Foundation please visit us at: Donate Your Funds | Saint John Regional Hospital Foundation 

HOW DOES THE 50/50 ADD-ON® WORK?

50/50 tickets can be added on to your home lottery ticket in the following price points: Five for $25, Fifteen for $50, Twenty-five for $75 or Fifty for $100. The 50/50 Add-On® will run during the same time frame as the New Brunswick Hospital Home Lottery. The 50/50 Add-On® is scheduled to begin sales on July 9, 2025 and end on the Home Lottery Final deadline of November 7, 2025. Tickets will be available to those who purchase Home Lottery tickets as well as individuals interested in only purchasing the 50/50 Add-On®. The 50/50 prize value will depend on the nature of sales (the more 50/50 Add-On’s sold, the higher the value of the prize). The winner will take half the jackpot and the Hospital will take half. Visit nbhospitalhomelottery.com to watch the jackpot grow! 

HOW DOES THE CASH CALENDAR™ ADD-ON WORK?

Cash Calendar tickets can be added on to your home lottery ticket in the following price points: Single for $25, Three for $50, Six for $75 or Ten for $100. The Cash Calendar™ Add-On will run during the same time frame as the New Brunswick Hospital Home Lottery. The Cash Calendar™ Add-On is scheduled to begin sales on July 9, 2025 and end on the Home Lottery Final deadline of November 7, 2025. Tickets will be available to those who purchase Home Lottery tickets as well as individuals interested in only purchasing the Cash Calendar™ Add-On.